Privacy Policy
This Privacy Policy applies to MebGen, a business management platform for contractors and home remodeling professionals. It explains how we collect, use, and protect your information when you use our Services.
1. General Information
Welcome to our Privacy Policy page. When you use the MebGen web based platform and related services ("Services"), you trust us with your information. This Privacy Policy is meant to help you understand what data we collect, why we collect it, and what we do with it.
When you share information with us, we can make our Services better for you, for example by providing more relevant results, simplifying your workflows and making collaboration with your team easier. As you use our Services, we want you to be clear how we are using information and the ways in which you can protect your privacy. We have tried to keep this policy as simple and transparent as possible.
By accessing or using MebGen, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Right to Access, Correct, and Delete Data and to Object to Processing
Our customers have the right to access, correct, and delete personal data relating to them, and to object to the processing of such data, by addressing a written request to us at any time using the contact details at the end of this policy.
We make every effort to put in place suitable technical and organizational precautions to safeguard the security and privacy of personal data, and to prevent it from being altered, corrupted, destroyed, or accessed by unauthorized third parties.
However, no method of transmission over the Internet or electronic storage is completely risk free. We therefore remind users of the potential risks involved in the functioning and use of the Internet.
Our platform may include links to other websites or external resources. As we cannot control these websites and external resources, we cannot be held responsible for their availability or content, including any advertising, products, services, or other materials available on or from such websites or external resources.
3. Management of Personal Data
You can view or edit much of your personal data directly inside MebGen, depending on the role and permissions assigned to your user account. You can also make certain choices about our collection and use of your data through the settings and configuration options available in the system.
You may choose whether you wish to receive non operational communications from us by email or other channels where offered. If you receive promotional messages from us and would like to opt out, you can do so by following the unsubscribe instructions in those messages or by contacting us.
These choices do not apply to mandatory service communications that are part of certain Services, for example important system notifications, security alerts or billing related communications.
4. Information We Collect
MebGen collects data to operate effectively and to provide you with a reliable, secure and efficient experience. The data we collect depends on how you use the Services and which features you activate.
The information we collect includes, in particular:
- Account and business data: User account details, tenant and organization information, project manager assignments, user roles and permissions.
- Customer and contact data: Client names, addresses, phone numbers, email addresses, company names, and contact history.
- Sales and project data: Opportunities, projects, sales records, record stages, statuses, descriptions, project summaries, job addresses, start and end dates, folder codes, and sales record codes.
- Quote and estimate data: Quote details, scope breakdowns, milestones, labor and material costs, not-included items, quote responses (accept, decline, modify, request new), expiration dates, and client comments.
- Agreement and signature data: Service agreement terms, digital signatures, agreement history, and related metadata.
- Financial data: Amounts, deposits, payments, invoices, billable amounts, labor costs, material costs, and cash flow information.
- Calendar and scheduling data: Appointments, schedule entries, project assignments, and employee calendar information.
- Files and documents: Uploaded documents, photos, videos, design images, and other files you attach to projects, quotes, or work orders.
- Technical and usage data: Log and usage data about how you access and use the platform, IP address, browser type, device information, session data and diagnostic information.
- Third-party integrations: When you connect Google (Gmail, Drive), we process email content and metadata, Drive file information, and related account data as needed to provide the integration.
5. How We Use Your Information
We use the information we collect for purposes that are necessary to operate, maintain and improve MebGen, including to:
- Provide, operate and support the core functionality of the platform: sales records, opportunities, projects, contacts, quotes, scope and milestones, work orders, agreements, payments, calendar, and reporting.
- Store and manage your business records, including customer contacts, project details, quote and estimate data, scope breakdowns, agreement terms, payment transactions, and related documents.
- Enable Gmail integration so you can read, compose, send, and organize emails within the platform, linked to contacts and projects.
- Enable Google Drive integration so you can save quotes, work orders, and documents to Drive and manage files by client or project.
- Generate and deliver quotes, agreements, and related documents to your clients, including PDF generation and client response tracking.
- Authenticate users, manage roles and permissions, and maintain multi-tenant data isolation.
- Send service related communications, such as account notices, security alerts, and system updates.
- Respond to inquiries, provide customer support, and address technical issues.
- Monitor and improve the performance, reliability and security of the platform.
- Comply with legal obligations and enforce our terms and policies.
- Generate aggregated or anonymized statistics to help us understand and improve how the Services are used.
6. Sharing Your Information
We do not sell your personal information. We share your information only as reasonably necessary to provide the Services or as required by law, including:
- With your consent, when you ask us to share or otherwise consent to a specific sharing of information, for example enabling a particular integration.
- With service providers and partners who perform services on our behalf, such as hosting, email delivery, analytics or customer support, under confidentiality and data protection obligations.
- With Google and other integrated services, when you connect your Google account or other third party services, where information is shared as needed to provide the integration and is also subject to the third party privacy policy.
- For legal and compliance purposes, when required to do so by law or in response to a valid legal request, or to protect the rights, property or safety of our company, our users or others.
- In connection with business transfers, such as a merger, acquisition or sale of all or a portion of our assets, provided that the recipient is required to respect your personal data in a manner consistent with this Privacy Policy.
7. Data Security
We use a combination of technical and organizational measures designed to protect your data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access. These measures may include access controls and role based permissions, secure communication channels, segregation of customer data within our infrastructure, logging and monitoring of system activity, and periodic reviews of our security practices and controls.
Despite these measures, no system can be completely secure. You are responsible for keeping your account credentials confidential and for promptly notifying us of any suspected unauthorized use of your account.
8. Data Retention
We retain personal data for as long as necessary to provide the Services, to comply with our legal and contractual obligations, to resolve disputes and to enforce our agreements. The specific retention period can vary based on the context of the data and our legal obligations.
When data is no longer needed for the purposes described above, we will take steps to delete, anonymize or securely isolate it, unless a longer retention period is required or permitted by law.
9. Your Rights and Choices
Depending on your location and applicable law, you may have certain rights regarding your personal data, which can include the right to request access to the personal data we hold about you, the right to request correction of inaccurate or incomplete data, the right to request deletion of your personal data subject to legal and contractual requirements, the right to object to or request restriction of certain processing activities, the right to data portability where applicable and the right to withdraw consent where processing is based on your consent.
To exercise any of these rights, please contact us using the details in the "Contact Us" section below. We may need to verify your identity before responding to your request.
10. Cookies and Similar Technologies
We may use cookies and similar technologies to operate and improve the platform. These technologies help us to keep you signed in and maintain your session, remember your preferences and settings, measure usage and performance of different areas of the system and enhance security and prevent fraudulent activity.
You can manage cookies through your browser settings. If you choose to block or delete cookies, some features of the platform may not function properly.
11. International Transfers
Your information may be stored and processed in countries other than the country in which you are located. Where we transfer personal data internationally, we take steps to ensure that appropriate safeguards are in place to protect it in accordance with this Privacy Policy and applicable data protection laws.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our Services, our practices or legal requirements. When we make material changes, we will indicate within the policy that it has been updated and, where appropriate, provide additional notice within the platform or by email.
Your continued use of MebGen after any changes to this Privacy Policy will constitute your acknowledgment of the changes and your consent to the updated policy.
13. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or our data practices, please contact us:
Email: info@onestopr.com
Phone: +1 (913) 244-3605
Address: PO Box 3054, Shawnee, KS 66203
For data protection inquiries or to exercise your rights, please include "Privacy Policy Inquiry" in your subject line.
